Terms and conditions
1. BOOKING AND CONFIRMATION
When reserving a room your name, surname, arrival- and departure date and method of payment are required.
A room reservation is binding once it has been confirmed verbally or in writing and you have received a reservation confirmation number. The hotel is entitled to apply different kinds of rules such as reservation fee or credit card guarantee in order to secure the reservation.
2. ARRIVAL AND DEPARTURE
The hotel room is at your disposal from 2:00 pm on the day of arrival. On your departure day the room must be vacated by 11:00 am. The hotel is entitled to apply exceptions on check-in and check-out times stated above. For safety reasons, only checked-in guests are allowed on private premises and the maximum capacity per room may not be surpassed.
The room will be reserved for you until 10:00 pm on the day of arrival unless no other agreement has been made at the time of reserving or if the confirmed rate or reservation period does not include any other special terms. Otherwise the hotel can release the reserved room for sale after 10:00 pm.
3. GUARANTEED RESERVATION
Credit card guarantee is required for all bookings when confirming the reservation.
4. CANCELLATION AND NO ARRIVAL
Unless otherwise agreed at the time of reservation, unless the rate confirmed or the reservation period includes special terms, the room can be cancelled until 14 days before the check-in date without a fee.
In case you fail to arrive without cancelling your reservation, the hotel is entitled to charge the full amount of your stay to your credit card.
5. EARLY DEPARTURE
Early departure before the agreed day must be informed to the hotel latest by 2:00 pm on the day before.
If your reservation is for several nights the hotel is entitled to charge you the full amount for the whole stay.
All hotels accept the most common credit/debit cards. The hotel is not obliged to accept foreign currency, vouchers, cheques or credit/debit cards unless the hotel has volunteered to do so.
In case the reservation has not been paid in advance it should be settled upon arrival at the hotel by cash or credit card. When reserving a room the hotel is entitled to approve and charge international credit cards.
7. GUEST BEHAVIOUR IN THE HOTEL
We follow good manners and hotel rules at the hotel. In case of breaking these rules you may be immediately removed from the premises. In such cases you are still obliged to pay for the accommodation and additional services ordered. You are not eligible to claim a refund for payments already made.
For safety reasons, only checked-in guests are allowed on private hotel premises such as hotel rooms and the maximum capacity per room may not be surpassed.
8. RESPONSIBILITY ON YOUR VALUABLES
Your valuables can be stored in a safety deposit box in your room. The hotel is not responsible for valuables stored in a safety deposit box in your room.
9. GUEST’S RESPONSIBILITY ON DAMAGE
As a guest you are responsible for damage caused on purpose or by accident by you or your guest in the hotel room or in hotel premises. This applies also to the hotel furniture and other equipment, other guests in the hotel or their property.
The responsibility for caused damage is determined by general principles.
10. RENTING HOTEL ROOMS FOR MINORS
Only a person over the age of 18 is allowed to make a reservation. The adult making a reservation for a person under the age of 18 will be held responsible for the minor and should accommodate with the minor.